Refund & Return Policy

You may request a return if:

• You received the wrong product.
• The product arrived damaged during shipping.
• The product has a manufacturing defect.
• You received an incomplete order.
• The product delivered is significantly different from the product description.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned with all original packaging, accessories, tags, certificates, manuals, and invoices.
• Be returned within 7 days of delivery (or the period stated on the product page).

The following items cannot be returned unless they are defective or damaged upon arrival:

• Limited Edition Collectibles
• Rare Coins
• Rare Stamps
• Autographed Memorabilia
• Opened or Used Products
• Customized or Personalized Products
• Digital Products or Gift Cards
• Clearance or Final Sale Items
• Products marked as Non-Returnable

If you receive a damaged, defective, or incorrect product:

1. Contact us within 24 hours of delivery.
2. Email us with:
   • Order Number
   • Photos of the product
   • Photos of the shipping box
   • A clear unboxing video (recommended)
3. Our team will review your request and respond within 2–3 business days.

To initiate a return:

1. Email philaimpex2026@gmail.com
2. Mention:
   • Order Number
   • Product Name
   • Reason for Return
3. Wait for return authorization from our support team.
4. Pack the product securely.
5. Ship the item using the instructions provided.

Returns sent without prior approval may not be accepted.

Refunds may be approved if:

• The returned product passes our inspection.
• The order cannot be fulfilled due to stock unavailability.
• A payment was successfully made but the order was not processed.
• The order is cancelled before shipment (subject to the Cancellation Policy).

Approved refunds will be issued to the original payment method whenever possible, including:

• Credit Card
• Debit Card
• UPI
• Net Banking
• Wallet
• Original payment gateway

Refunds are generally processed within 7–10 business days after approval. The exact timing may depend on your bank or payment provider.

Where possible, we may offer a replacement instead of a refund if:

• The product is damaged.
• The wrong item was shipped.
• The product has a verified manufacturing defect.

Replacement is subject to stock availability.

Orders may be cancelled before they are dispatched.

If payment has already been made, any approved refund will be processed to the original payment method after cancellation is confirmed.

Once an order has been shipped, it generally cannot be cancelled.

If the return is due to our error (such as a wrong, defective, or damaged product), we may arrange return shipping or reimburse reasonable return shipping costs, as applicable.

If the return is due to a change of mind or other customer-related reasons (where returns are accepted), the customer is responsible for return shipping charges.

Every returned product is inspected after it reaches our warehouse. Refunds or replacements are approved only after successful inspection and verification.

Philaimpex Collectibles reserves the right to reject refund or return requests if:

• False information is provided.
• The product has been intentionally damaged.
• The product is returned incomplete.
• Signs of misuse, tampering, or unauthorized repair are found.
• The return request does not meet this policy.

Shipping charges are generally non-refundable, except where:

• An incorrect product was shipped.
• The product was damaged in transit.
• Required by applicable law.

International customers may be responsible for:

• Return shipping costs
• Customs duties
• Import/export fees
• Taxes

These charges are generally non-refundable unless required by law or agreed by us.