Shipping Policy

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Customized or pre-order items may require additional processing time, which will be communicated on the product page.

Philaimpex Collectibles currently ships:

• Across India
• International shipping (available only for selected products and destinations)

International customers are requested to contact our support team before placing an order if shipping availability is not shown at checkout.

Estimated delivery times are:

Please note that these are estimated delivery times and may vary due to unforeseen circumstances.

Shipping charges are calculated based on:

• Product weight
• Package dimensions
• Delivery location
• Courier partner

Any applicable shipping charges will be displayed during checkout before payment.

Free shipping promotions, if available, will be clearly mentioned on the website.

We may ship orders through trusted logistics providers, including:

The courier partner is selected based on service availability and destination.

Once your order is shipped, you will receive:

• Order confirmation email
• Shipment confirmation email
• Tracking number
• Courier partner details

You can track your shipment using the tracking link provided in the shipping confirmation.

All products are packed carefully to minimize the risk of damage during transit.

For collectibles and fragile items, we use protective packaging materials such as bubble wrap, foam, and sturdy cartons.

Courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for reshipment.

Customers are responsible for providing accurate:

• Full name
• Mobile number
• Shipping address
• PIN/ZIP code
• Landmark (if applicable)

Philaimpex Collectibles is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delivery may be delayed due to circumstances beyond our control, including:

• Severe weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Customs inspections
• Transportation disruptions
• Courier service delays

We appreciate your patience in such situations.

If your package appears damaged upon delivery:

1. Take clear photos of the package before opening it.
2. Record an unboxing video whenever possible.
3. Contact our customer support within 24 hours of delivery.
4. Include your order number and supporting photos or videos.

Claims submitted after this period may not be eligible for review.

If your shipment has not been delivered within the expected timeframe:

• Contact our customer support team.
• We will coordinate with the courier partner to investigate the shipment.
• If a shipment is confirmed lost by the courier, we will work with you on a suitable resolution, which may include a replacement (subject to stock availability) or a refund, as appropriate.

International customers are responsible for:

• Customs duties
• Import taxes
• VAT/GST (if applicable)
• Clearance charges
• Other government-imposed fees

These charges are not included in the product price or shipping fee unless explicitly stated.

Certain products may have shipping restrictions due to:

• Size or weight
• Legal or regulatory requirements
• Courier limitations
• Destination-specific restrictions

If an item cannot be shipped to your location, we will notify you before processing the order.